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Terms & Conditions That Keep Your Account Safe

When you open an account with mpo88asia hoki, you agree to our terms — the rules that protect your deposits, your withdrawals, and your gameplay.

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mpo88asia hoki Terms & Conditions That Keep Your Account Safe
CONTACT PATHWAYS

Where to Raise a Terms Question

Our support team reviews account and terms questions seven days a week. You can reach us via live chat in the lobby, email to our operations team, or through the help section…

Live Chat Open your account lobby and tap the chat icon in the bottom right. Available 09:00–23:00 Jakarta time, seven days a week. Answers to account and terms questions routed directly to our compliance desk.
Email Support Send your terms question to [email protected]. Include your account username and the specific terms section you're asking about. We reply within one business day on weekdays, two days on weekends.
Account Help Section Log into your account, tap your profile icon, select Help, then Terms Inquiry. Upload a screenshot of the clause in question. Our team reviews and replies by email within 24 hours.
ACCOUNT INTEGRITY

How We Protect Your Data and Your Rights Under Our Terms

Your account security and data privacy are embedded in our terms. We encrypt your payment details end-to-end and store them separately from your gameplay history.

Data Encryption

All DANA, OVO, GoPay and QRIS payment details are encrypted using TLS 1.3 and stored in separate, audited servers. Your gameplay data stays in a different database, never linked to raw payment credentials.

Data Export

Request your personal data, account history and transaction log through Help > Data Request. We email a CSV file within ten business days. No charge, no signature required.

Retention & Deletion

We keep transaction records for seven years per Indonesian tax law. Marketing emails and browsing history purge 30 days after your deletion request. You can request partial deletion of non-critical data anytime.

Account Dispute Resolution

Noticed a withdrawal error or suspicious deposit? Report it within 30 days via live chat or email. We investigate within five business days and reverse charges if confirmed fraudulent.

Cookie & Tracking Consent

Our terms cover how we use cookies for login security and gameplay optimization. You can disable non-essential cookies in your browser settings; this may affect live-table streaming quality but does not break your account.

Changes to Terms

We notify you of material changes by email 14 days before they take effect. You can accept by logging in, or reject by requesting account closure within that window. Continued use means acceptance.

Frequently Asked Questions About Our Terms

Here are the questions we hear most often about account rules, payment terms, data rights and your obligations as a player on mpo88asia hoki. If you don't find your answer here, our support team is ready to clarify.

You have 14 days from the notification email to request account closure without penalty. If you continue to log in after that period, you accept the new terms. Contact support via live chat or email to initiate closure; we process closures within two business days and return any balance via your original deposit method (DANA, OVO, GoPay or QRIS) within 48 hours.

Yes. Go to Help > Data Request in your account settings. We compile your personal information, deposit and withdrawal history, game play logs, and support tickets into a CSV file and email it to you within ten business days at no cost. The file is encrypted and sent to your registered email address.

On your first withdrawal, we verify your identity by asking for a photo ID and a utility bill showing your current address. Upload both through Account Settings > Verification. We review within 24 hours on weekdays, 48 hours on weekends. You cannot withdraw until verification passes. Subsequent withdrawals do not require re-verification unless we detect unusual activity.

Your account stays open indefinitely as long as you don't close it yourself. If you don't log in for 12 consecutive months, we may mark your account inactive, but your balance remains protected. Contact support to reactivate. We do not charge dormancy fees or drain balances due to inactivity — that is explicitly forbidden in our terms.

Report the error to support via live chat within 24 hours of the deposit. Include the transaction ID from your DANA app. Our team flags the deposit with our payments team and requests a reversal. If approved, the refund returns to your DANA wallet within 48 hours. If the deposit cleared into your lobby wallet, we can refund the balance to your DANA account instead.

No. Your account is personal and non-transferable. Our terms require that only you access it using your verified login and password. Sharing login details or letting another person play on your account violates the terms and may result in account suspension and balance forfeiture. Each person must open their own account.

You can request permanent closure through Help > Account Closure. We process closures within two business days. Your balance is returned to your original deposit method (DANA, OVO, GoPay or QRIS) within 48 hours. After closure, your account data is deleted per our retention policy — transaction records kept seven years for tax compliance, all other data removed within 30 days.

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